Terms of Service
Frunora (operated by Vrushabh Fruits and Vegetables)
Proprietor: Shri Vaibhav Prakash Dalvi
MSME Reg. No.: UDYAM-KR-03-0055845
Orders placed before 8 PM arrive next day; orders after 8 PM arrive day-after-tomorrow so we can source your fruit fresh.
Dedicated local route logistics guaranteeing on-time arrival within your chosen 3-hour daily delivery slot.
Missing or damaged produce reported within 24 hours of delivery date is refunded via our payment gateway within 5–7 business days.
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the Frunora website, mobile interface, and fruit pre-order delivery service (collectively, the "Service") operated by Vrushabh Fruits and Vegetables (Proprietor: Shri Vaibhav Prakash Dalvi, MSME Reg. No. UDYAM-KR-03-0055845; trading as "Frunora", "we", "us", or "our").
By creating an account, placing an order, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Who We Are
| Detail | Information |
|---|---|
| Registered Business | Vrushabh Fruits and Vegetables |
| Proprietor | Shri Vaibhav Prakash Dalvi |
| MSME Reg. No. | UDYAM-KR-03-0055845 |
| Type | Micro Enterprise (Proprietorship) |
| Mobile | +91 7709348868 |
| Service Area | Bengaluru, Karnataka, India |
| Contact Email | help@frunora.com |
| Website | https://frunora.com |
3. Eligibility
You may use the Service if you:
- Are at least 18 years of age.
- Are capable of entering into a legally binding contract under applicable Indian law.
- Reside in or are placing a delivery to a serviceable pincode within Bengaluru.
- Provide accurate and complete information when requested.
We reserve the right to refuse service, suspend, or terminate accounts that violate these Terms.
4. Accounts
4.1 Customer Accounts
Customers sign in using a one-time password (OTP) sent on WhatsApp to their mobile number, or to their email address — no separate password is required. Signing in with WhatsApp means you agree to receive your login codes and order updates on WhatsApp. A new account is created automatically the first time your OTP is verified. You agree to:
- Provide a mobile number or email address you own and control.
- Keep your WhatsApp and email accounts secure, as they are how you sign in to Frunora.
- Provide your full name when prompted after first login.
4.2 Staff Accounts
Admin and delivery partner accounts are created by Frunora staff. These accounts use an email and password and are not open for public registration.
4.3 Account Accuracy
You are responsible for keeping your profile information (name, mobile number, saved addresses) accurate and up to date. You may update your name and mobile number from the Profile tab in your account.
4.4 Account Security
You are responsible for all activity that occurs under your account. Notify us immediately at help@frunora.com if you suspect unauthorised access.
4.5 Account Termination
We may suspend or terminate your account at our discretion if we believe you have violated these Terms, engaged in fraudulent activity, or if required by law.
5. The Frunora Pre-Order Model
Frunora operates on a pre-order procurement model:
- We source fruits only after you place an order — nothing is stored in a warehouse.
- Orders are sourced fresh from the APMC market and trusted suppliers after you order.
- Every crate passes a freshness and quality check before packing.
- Orders placed before 8 PM arrive the next day; orders placed after 8 PM are scheduled from the day after tomorrow (see Section 7.2 for cut-off details).
6. Products
6.1 Catalogue
Our catalogue includes fresh fruits (sold by weight in kg), seasonal selections, organic options, and pre-designed Combo Crates (curated fruit bundles at a discounted price). Product availability, pricing, and seasonal offerings may change without notice.
6.2 Quantities
Each fruit has a minimum and maximum order quantity (in kg). Combo Crates are sold by the crate in whole units. You may not order below the minimum or above the maximum quantity per item per order.
6.3 Descriptions
We make reasonable efforts to describe products accurately. Colours shown on fruit visuals are illustrative. Natural variation in size, colour, and appearance is inherent to fresh produce and does not constitute a defect.
7. Ordering & Delivery
7.1 Placing an Order
You may browse and add items to your cart without creating an account. However, checkout requires a logged-in account so the order can be associated with you.
7.2 Order Cut-Off Time
- Orders placed before 8 PM (India Standard Time) are eligible for next-day delivery.
- Orders placed after 8 PM are eligible from the day after tomorrow.
- The actual earliest available delivery date is shown to you in the checkout calendar.
7.3 Delivery Area
We currently deliver only within select areas of Bangalore (Bengaluru). Your pincode is verified against our serviceable list before you can save a delivery address. Orders to non-serviceable pincodes cannot be placed.
7.4 Delivery Slots
Five daily time slots are available between 7 AM and 9 PM. You select your preferred slot at checkout. Slots are offered on a best-effort basis; we reserve the right to adjust slot timings in exceptional circumstances.
7.5 Delivery Fee
Delivery is free on pre-orders above ₹200. Delivery fees for orders below this threshold, if any, will be displayed at checkout before you confirm your order.
7.6 Order Confirmation
Your order is confirmed when you receive an order confirmation (identified by your unique Order Code). Order placement alone does not guarantee fulfilment in the event of an unforeseen supply shortage (see Section 10).
7.7 Delivery Confirmation
At the door, the delivery partner opens the box and takes a photo of your order to confirm successful hand-off. For Cash on Delivery orders, the partner collects the order amount in cash before marking the order delivered. The photo is available on your order tracking page.
8. Pricing & Payment
8.1 Prices
All prices are displayed in Indian Rupees (₹) inclusive of applicable taxes. Prices are per kilogram for fruits and per crate for Combo Crates. Prices are subject to change without notice; the price at the time you place your order is the price you pay.
8.2 Payment Methods
We accept:
- Online payment via our payment gateway, PhonePe or Razorpay (UPI, credit/debit cards, net banking)
- Cash on Delivery (COD) where enabled (subject to a COD fee and a maximum order value limit set by us)
8.3 Online Payment — PhonePe or Razorpay
Online payments are processed by our payment gateway, PhonePe or Razorpay. Your payment details are entered directly into the gateway's PCI-DSS compliant interface. Frunora does not store your card numbers, UPI credentials, or any other raw payment instrument data.
When you place an online order, your order is held open for a limited window (currently 60 minutes) for payment. If payment is not completed within this window, the order may be voided automatically.
8.4 Cash on Delivery
If COD is available for your order, you agree to have the full order amount ready in cash at the time of delivery. A COD convenience fee, if applicable, will be shown at checkout. COD may not be available for orders above a maximum value threshold set at our discretion.
8.5 Coupons
Coupon codes may be applied at checkout. A coupon is subject to its own terms (minimum order amount, expiry date, usage limits, per-user limits). We reserve the right to revoke or modify coupons at any time.
8.6 Gift Packaging
An optional gift packaging add-on may be available at checkout for an additional fee, where enabled.
9. Cancellations
9.1 Cancellation by You
Cancellation terms vary by order status. Please contact help@frunora.com as soon as possible if you wish to cancel. Once an order has been confirmed and procurement has begun, cancellation may not be possible.
9.2 Cancellation by Frunora
We reserve the right to cancel an order in the following circumstances:
- The delivery address is outside our serviceable area.
- Payment could not be collected or verified.
- A product becomes unavailable due to supply constraints (see Section 10).
- We detect fraud, misuse, or a violation of these Terms.
In the event of a cancellation initiated by Frunora, you will receive a full refund of any amount paid.
10. Supply Shortages
Frunora's pre-order model significantly reduces waste and ensures freshness, but seasonal availability and natural harvest variation may occasionally result in a supply shortage. In such cases:
- We will notify you as soon as possible.
- We will offer a substitute of equivalent or greater value, a partial fulfilment, or a cancellation with full refund.
- You will not be charged for items that cannot be fulfilled.
11. Refunds
11.1 Eligibility
You may be eligible for a refund if:
- An item was missing from your delivery.
- An item was received in poor condition (not fit for consumption).
- Your order was cancelled by Frunora.
11.2 Refund Process
Refund requests must be submitted to help@frunora.com within 24 hours of the delivery date with a description of the issue and, where applicable, a photograph.
Approved refunds for online payments are processed back to the original payment method via our payment gateway within 5–7 business days after approval. COD orders may be refunded via bank transfer or UPI.
11.3 No-Shows
If a delivery attempt is made and no one is available at the address to receive the order, the order will be considered delivered or returned at our discretion. No refund will be issued in this case unless otherwise agreed.
12. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Place orders with false delivery addresses or fictitious receiver details.
- Use automated tools, bots, or scrapers to access the Service.
- Attempt to gain unauthorised access to any part of the Service, our servers, or data.
- Abuse coupon codes in a manner inconsistent with their intended use.
- Engage in conduct that is harmful, offensive, or disruptive to other users or to Frunora staff.
13. Intellectual Property
All content on the Frunora website — including text, images, logos, product descriptions, the Frunora name, and software — is the property of Vrushabh Fruits and Vegetables (trading as Frunora) or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content from the Service without our prior written consent.
14. Third-Party Services
The Service integrates with third-party providers, including:
- PhonePe and Razorpay — payment processing
- Sourcing and logistics partners — procurement and delivery
These providers are governed by their own terms and privacy policies. We are not responsible for the acts or omissions of third-party providers beyond our reasonable control.
15. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:
- The Service will be uninterrupted, error-free, or free of viruses.
- Products will meet any particular specification beyond what is described in their listing.
- Delivery will occur at the exact time within the chosen slot (though we endeavour to honour slots).
Fresh produce is a perishable, natural product. Variations in taste, texture, size, and appearance between batches are inherent and do not constitute a defect unless the product is genuinely unfit for consumption.
16. Limitation of Liability
To the maximum extent permitted by applicable Indian law, Frunora's total liability to you for any claim arising out of or relating to the Service shall not exceed the amount you paid for the specific order giving rise to the claim.
In no event shall Frunora be liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits or business opportunity.
- Losses arising from circumstances beyond our reasonable control (force majeure), including natural disasters, supply chain disruptions, or government restrictions.
17. Indemnification
You agree to indemnify and hold harmless Vrushabh Fruits and Vegetables (trading as Frunora), its Proprietor (Shri Vaibhav Prakash Dalvi), employees, and partners from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any third-party right.
18. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our data practices.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the "Last Updated" date at the top. For material changes, we will notify you by email. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
20. Governing Law & Dispute Resolution
These Terms are governed by the laws of Karnataka, India. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
We encourage you to contact us at help@frunora.com first to resolve any issue informally before initiating legal proceedings.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vrushabh Fruits and Vegetables (trading as Frunora) with respect to the Service and supersede all prior understandings.
23. Contact Us
For any questions or concerns regarding these Terms:
Frunora (operated by Vrushabh Fruits and Vegetables)
Proprietor: Shri Vaibhav Prakash Dalvi
Flat 303, DS MAX STARRY, Shikaripalya Main Road, Maragondanahalli, Bommasandra, Bengaluru (Urban), Karnataka - 560105
MSME Reg. No.: UDYAM-KR-03-0055845
© 2026 Frunora by Xrovo. All rights reserved.
Frunora — Fresh fruit pre-orders delivered to your doorstep in Bangalore
© 2026 Frunora by Xrovo. All rights reserved.