Frunora
Customer Support & Enquiries

Contact Us

We're here to help. Whether you have a question about your order, need assistance with your account, or just want to share feedback — we'd love to hear from you.

Direct Support Channels

We're Here to Help

Whether you have a question about your order, need help with your account, or just want to share feedback — we'd love to hear from you.

We aim to respond to all enquiries within 24 hours on business days.
Email Ushelp@frunora.com
Call Helpline+91 7709348868
Send a Direct Message

How can our team help you today?

Select your inquiry category below to ensure your message routes directly to the right specialist.

Self-Serve Options

Instant actions you can take right inside your account

Track your orderReal-time status & delivery slot
My Orders
View all past ordersInvoices, weights & dates
/account
Add or view saved addressesManage Bangalore drop-offs
Saved Addresses
Update your name or mobileEdit profile & contact info
Profile tab
Browse the fruit cataloguePre-order fresh fruit by kg
/fruits
View Combo CratesCurated bundles with savings
/combos

Service Area Verification

Frunora currently delivers within Bengaluru, Karnataka, India. If you are unsure whether we deliver to your pincode, you can check by entering it in the address flow at checkout.

Support Topics

What Can We Help You With?

Common questions and assistance paths our operations team handles daily.

Orders & Delivery

  • Checking on the status of your order
  • Rescheduling a delivery date or time slot
  • An order that hasn't arrived in your chosen slot
  • Missing items or items received in poor condition
  • Cancelling an order before procurement begins

Payments & Refunds

  • Payment failures or incomplete transactions
  • Requesting a refund for a missing or damaged item
  • Cash on Delivery queries (COD fee, eligibility)
  • Online payment confirmation issues

Account & Addresses

  • Updating your name or mobile number
  • Help adding or managing a saved delivery address
  • Pincode serviceability queries
  • Account access issues (didn't receive OTP, etc.)

Products & Combos

  • Questions about a specific fruit (variety, origin, availability)
  • Suggesting a fruit or product you'd like to see on the platform
  • Combo Crate contents or substitutions
  • Organic and seasonal availability

General Feedback

We genuinely read every message. If something delighted you, or something didn't work the way you expected — tell us. Your feedback directly shapes how Frunora improves.

Email Guidelines

When Emailing Us, Please Include

Having these four pieces of information ready ensures your ticket is resolved quickly without back-and-forth delays.

Your Order CodeFRN-20261001-XXXX
Registered email addressThe email you use to log in to Frunora
Description of the issueWhat happened, and when
PhotoFor damaged or missing items — a clear photo helps us process your refund faster
Freshness Guarantee

Refund Requests

If you received an item in poor condition or something was missing from your delivery, please email help@frunora.com within 24 hours of your delivery date with:

Your Order Code
A brief description of the issue
A photo of the affected item(s) where possible
Settlement Timeline:Approved refunds for online payments are processed back to your original payment method via our payment gateway within 5–7 business days.
Supplier & Logistics Partners

Business & Partnership Enquiries

Are you a fruit supplier, procurement partner, or logistics provider interested in working with Frunora? We'd love to connect.

Direct Email: help@frunora.comSubject: "Partnership Enquiry"Phone: +91 7709348868
Email Partnership Team Call +91 7709348868